客服人員

文字客服

單次配合

教育學習

2025/05/01 13:00 - 18:00

遠端服務

有, Toko Tutor is hiring a part-time Customer Support Specialist for the month of May! Toko is seeking a part-time Customer Support Specialist for the month of May. Toko is a mobile app that helps people become fluent in English through daily conversations with AI. Toko has 4.9 stars in the Taiwan App Store from over 15,000 reviewers, with many expressing gratitude for our top-notch support. We take user feedback seriously, often putting users first. We are seeking an A-player who is eager to bring the same level of excellence to our small but mighty team. What you will do: 1. Develop an in-depth knowledge of the Toko app 2. Field customer inquiries over LINE, Meta, and email within 1 business day, in Traditional Chinese and English – making users feel heard, valued and supported 3. Provide assistance with questions, directing users to FAQ when applicable 4. Help users troubleshoot, requesting additional information and reporting bugs over Slack in English when unable to reach a resolution 5. Summarize and share user feedback & requests over Slack in English, asking followup questions to better understand user needs when applicable 6. Respond to reviews in the App Store and Play Store 7. Collaborate with our Taiwan-based Customer Relations Manager and US-based co-founders to troubleshoot and address user needs Requirements: - Bilingual in Mandarin (native level) + English (C1 or above) - Excellent written communication skills in both Mandarin & English - Highly empathetic and patient - Strong problem-solving skills & tech savviness Bonus: - Prior experience in customer service/support - Willingness to work on weekends Location: Remote Hours: 20-30 hours/week in the month of May, with a bulk of the load on Mondays. How to apply: Please complete simulation exercise here (should take no more than 20-30 min): https://tokotutor.typeform.com/to/W3Vpei79#source=ftitfb

台北市,信義區